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Our support forums and make your support experience better.

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Ticket Support

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Email Support

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Contact us directly at support@pokohost.com

Frequently Asked Questions

Get answers to common questions about the PokoShop subscription model,.

The files that are available on this site are 100% original and Comes from Original Author website (Envato, Themeforest, Codecanyon etc). None of files has been not modified and do not contain virus or malware, its guaranteed. All themes and plugins can be directly downloaded from website of the producing company. We download to our website without any modification. You can use all the files on your website, mind at peace. We do not sell any products downloaded from third-party resources..

No, We don't offer customizing support. You have to do it by yourself. But if you need any assistance, you'll get that support purchasing specific package.

here is no limit on themes and plugins that you have installed any time. But in some cases, license theme duration can be vary. Eg: Elementor Pro License has variation of yearly license pack. But in almost cases, there is no limit to use.

No, You'll not get any support for free version which is available on our site. Support is only available with specific subscription plan. But there is a option of regular updates, if you are subscribed to our plans then no need to worry about newer future updates.

We have NO support and installation services for plugins / themes. If you require technical support, all the time, we advise that you should purchase the related product directly from the producer or you should hire a freelancer to take a look for you. Alternatively you could ask to WordPress community forums. Not offering support is the way in which we are able to offer the products at the discounted price.

Yes you can, as long as your end product is a customized implementation of the website template. Please note that you are not allowed to re-distribute the template on its own to your clients, and you can’t use the item in an application that would allow an end user to customise the product to their needs (i.e. an “on demand”, “made to order” or “build it yourself” application).

Yes, you'll get updated copy of the theme/plugin when its release. If any updates are released but not updated on website yet, you can raise a ticket manually. We will update your desired product within 24 hours.

In WordPress, Whenever you want, you can download it for free when you CLICK HERE. To use the plugin, first install and activate it. Once activated, you can update any theme/plugin by simply uploading a .zip file. How do I upgrade a plugin? Download the latest .zip file for the plugin. Log into your WordPress website. Go to “Plugins”>“Add New.” Click the “Upload Plugin” button at the top of the page. Select the .zip file with the updated version of the plugin. Click the “Install Now” button. How do I upgrade a theme? Download the latest .zip file for the theme. Log into your WordPress website. Go to “Appearance”>“Themes.” Click the “Add New” button at the top of the page. Click the “Upload Theme” button at the top of the page. Select the .zip file with the updated version of the theme. Click the “Install Now” button.

Please carefully read the description and features of the product from original website before purchasing it. We do not give any guarantees that the product you purchased will function the way you want. We do not change the functionality of the products in any way, if you need details about the work or compatibility of the product, please contact directly the developer.

If your purchased plan includes premium support then you will get that without any doubt.

Yes, some of our content comes with original license and some don't. So it will depend on product type and also license variation to get automatic updates.

In a subscription model, customers are charged on a recurring basis for a product or service. They choose how long and how often they want to receive each offer, and most subscriptions provide the option to renew or cancel at any time. Think of a subscription as a contract between you and the PokoShop.

If you purchased a subscription, you'll be able to download the content until it ends. If the subscription renews, it won't stop your download access.

Subscription facilities is written on the plans and user will get those in order to apply.

You can manage your subscription from ""My Account" Section. There is also a option for cancellation.

No, in this case we won't provide any refund. If there any issues with our items then you can raise support ticket and we guarantee to solve them.

Yes, you will get free access to our subscriptions with selected hosting plans.

Yes! We're offering latest version of cpanel with Lightspeed technology and Cloudlinux. You will get Daily Backup, DNS management and many more features with our control panel including softaculas auto installer. If you're unfamiliar with cpanel then here's a new way, you can manage your basic things from our panel.

We have 14days refund policy. But before claim money back, make sure you’re eligible with following rules, *Users can ask for a refund if any issue caused by these: -Server slow issue. -Support unavailable for a long time. -The support system is too weak as per user perception (with valid reason). -Service is not provided as per the statement. -PokoHost can’t solve any issue with hosting which is occurred from the server.

You can take free premium rescourse or Discount, any of them can be claim as free. If you wanted to take both then don't use any promotional coupon code. Premium Rescourse: •Premium Themes & Plugins •Unlimited Cloud Storage •Canva Pro Full Access

It depends on you requirements. Every plan has different features and its your time to decide which feature fits you most.